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Built for physio, dental, GP, psychology and podiatry practices where reception spends its day on bookings, reminders and forms instead of patients. We handle the admin around care, never the care itself.
The clinical work in a practice like yours takes the time it takes. It's everything around it — the phone calls, the forms, the reminders — that quietly eats a receptionist's whole day.
If three or more of these are true, there is a straightforward first project in here.
Frequent, repetitive and expensive to get wrong — in that order.
Appointment reminders go out automatically ahead of time, with an easy way for a patient to confirm or reschedule, which cuts down the empty slots that a no-show leaves behind. Recall lists for reviews and check-ups work the same way, so the follow-up actually happens instead of relying on someone finding a spare hour.
New patient details, history and consent forms are completed online before the appointment, so reception isn't handing over a clipboard and clinicians aren't waiting on paperwork to start on time. Everything still lands in your practice management system for a person to check, not somewhere else.
Routine calls — booking, rescheduling, general enquiries — get handled automatically where that's appropriate, freeing reception to focus on patients in front of them and on anything that genuinely needs a person's judgement. Anything clinical or uncertain is routed straight to a human, not guessed at.
Clinical information, and anything that touches a clinical decision, stays out of general-purpose automation tools entirely. We build the booking, reminder and administrative layer around a practice, never anything that reads, summarises or acts on a patient's health record or clinical notes. Health providers carry privacy obligations that apply regardless of the size of the practice — a solo practitioner has the same duty of care around patient information as a large clinic — and we treat that as a hard boundary, not a nice-to-have. If a request would mean clinical data flowing into a tool that isn't built and governed for that purpose, we'll say no and explain why, rather than find a workaround.
Everything is built inside your own accounts, under your own logins, and you can revoke our access at any time. We will tell you plainly which third parties touch your data and what they do with it, and we keep personal information out of general-purpose AI tools unless there is a proper arrangement in place for it.
You will always know what is being built, what it costs and how to switch it off.
You describe a normal week. We listen for the parts that get done twice.
As it really happens, including the workarounds nobody admits to.
A written definition of done, a fixed price, tested on your real jobs.
Your team trained, documentation left behind, and a check-in a few weeks later.
No. We don't build anything that reads, generates or stores clinical notes, diagnoses or treatment information. What we automate is the booking and admin layer around a practice — reminders, intake forms, scheduling — which is a deliberately different category from clinical data.
We scope every automation to the smallest amount of information it actually needs, keep it inside systems you already use and control, and treat health information as sensitive by default regardless of practice size. Before anything goes live we walk through exactly what data moves where, so you can be confident it fits your existing privacy obligations.
No, and that's not the goal. It's built to take the repetitive parts of the day — reminder calls, form chasing, rescheduling — off a receptionist's plate so they have time for the patients in front of them and the calls that genuinely need a person.
A solo practice is often where a no-show or an unfilled recall list hurts the most, because there's no one else to absorb the gap. We'd start with one or two of the smaller, lower-risk automations — reminders or intake forms — rather than a full system, and only build further if it's clearly worth your while.
Twenty minutes, no slides, no obligation. Worst case you get a clear opinion on whether it is worth doing at all.