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Your site was built once and then quietly left alone. Updates stopped, the backup was never tested, and nobody is completely sure the contact form still delivers. Or you have never had a site at all, which is a perfectly reasonable place to start from.
A site that is looked after does not need heroics. It needs the same unremarkable round, done reliably, by someone who will tell you when something is off.
We published the full checklist, free
Care plans start from $180 a month. Rolling, cancel with a month’s notice.
None of these announce themselves. That is exactly the problem.
Looks identical to a quiet month. A business can lose a whole quarter of enquiries this way and only find out by accident.
On a phone, on patchy regional coverage, in a car park. Most people will not wait, and you will never know they came.
The most common way small sites get defaced or quietly start serving spam — and the hardest thing to explain to customers afterwards.
On the site, and on the four listings that copied them. Somebody drove forty minutes. They are not coming back.
You have been making decisions on a flat line ever since, and treating it as a market problem.
An untested backup is a hope, not a plan. The day you need it is the worst day to discover which.
Once the basics are steady, the interesting work starts — and this is where a marketing background rather than a purely technical one tends to pay off.
Related reading: getting found online when you are not in the CBD
We will not lock your site, domain or hosting inside our accounts. Everything stays in your name. If you ever want to leave, you take the lot with you and we will help with the handover rather than make it awkward.
We also will not sell you a redesign you do not need. If your site is fundamentally fine and just neglected, we will say so — a smaller invoice for us and a much better outcome for you.
Not with a website, usually. Start with a complete, accurate business listing — correct hours, categories, service area, photos and a number that gets answered. That is free and it is what most local customers actually use. A simple site that says what you do, where you work and how to reach you comes next. You do not need the big build most people are quoted for.
Yes, but we will ask first whether you need one. A great many "we need a redesign" conversations are really years of deferred maintenance, slow hosting and out-of-date content. Fixing that is faster and cheaper, and if it turns out you do need a new site, you start it knowing exactly what the old one got wrong.
Full redesigns, new sections built from scratch, and anything that is really a separate project. Small changes — copy edits, a new page, a price update, a form tweak — are included. We will always tell you which side of the line something falls on before starting it, not after.
Every month, and it matters more than it sounds. Forms break silently all the time — a plugin update, an expired mailbox, a changed address, a spam filter that starts eating them. Nobody notices, because a broken form looks exactly like a quiet week.