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Dispatchers, fleet managers and warehouse operators lose hours chasing paperwork — proof of delivery, driver logs, fatigue records and customer where's my delivery calls — that pile up around the actual job of getting freight from A to B.
Transport and warehousing run on paperwork that has to be right — delivery proof, compliance records, invoices — and chasing it down eats time that should go into running the fleet.
If three or more of these are true, there is a straightforward first project in here.
Frequent, repetitive and expensive to get wrong — in that order.
A POD photo or signature captured on a driver's phone at the point of delivery is filed against the job automatically and flagged if it's missing, instead of sitting unsent for days. It closes the gap between the job finishing and the invoice being ready to raise.
Customers can check where their delivery is up to from the job status already in your system, without a phone call reaching the driver. It cuts down on the interruptions that pull drivers' attention away from the road for something the paperwork already knows.
Completed jobs are matched to the agreed rate and outstanding POD, and a draft invoice is prepared ready for someone to check and send. It turns a job finishing into an invoice going out the same day instead of the end of the week.
Heavy vehicle compliance records — fatigue and work diaries, maintenance logs, chain of responsibility documentation — are legal records, so anything we build around them is there to make accurate capture easier, not to make judgement calls on your behalf about compliance. Anything driver-facing has to add nothing to the cognitive load of someone operating a vehicle — if a tool needs attention while driving, we won't build it that way, full stop. We're also not going to suggest automation that removes a human check from anything safety-related, even where it would save time.
Related reading: How to tell whether the automation actually worked
You will always know what is being built, what it costs and how to switch it off.
You describe a normal week. We listen for the parts that get done twice.
As it really happens, including the workarounds nobody admits to.
A written definition of done, a fixed price, tested on your real jobs.
Your team trained, documentation left behind, and a check-in a few weeks later.
No — anything driver-facing is designed to be used before or after driving, not during it, and kept to the fewest taps possible. If a task can't be made safe for a moving vehicle, we design it around stops and delivery points instead.
No, and we wouldn't build a replacement for a compliance record-keeping system without a clear understanding of your obligations and the current requirements from the relevant regulator. Where it makes sense, we can make capturing and storing those records less manual, sitting alongside what you already use.
Yes — the same capture and chasing approach works whether the driver is on your payroll or subcontracted, as long as they've got a phone to capture the photo or signature on. The bigger variable is usually getting a subcontractor to adopt a new step in their routine, which is worth talking through before building anything.
It should reduce the ones that are really just someone wanting a status update, since that information becomes available without calling the driver. It won't stop every call — some customers will always prefer to talk to a person, and that's fine.
Twenty minutes, no slides, no obligation. Worst case you get a clear opinion on whether it is worth doing at all.